Questions & Answers
If your question isn’t listed here, feel free to contact us directly via our contact form or email us at haziqahmed449@gmail.com
Q: What are the delivery charges?
A: Delivery charges range from PKR 200 to PKR 300, depending on your location and the size of your order. The exact amount will be displayed during checkout.
Q: How long will delivery take?
A: Deliveries within Pakistan typically take 2–5 working days. Deliveries to remote or rural areas may take slightly longer.
Q: What happens after I place an order?
A: After you place an order, you’ll receive a confirmation email. Once we process and ship your items, we’ll send you a tracking number to monitor delivery.
Q: Where can I view my order receipt?
A: Your receipt will be emailed to you after your purchase. You can also access it anytime by logging into your account and going to the "Orders" section.
Q: Can I add a gift note or gift receipt to my order?
A: Yes! You can include a gift note at checkout. If you want to hide prices, mention it in the "Order Notes" or contact us after placing your order.
Q: How long do I have to return an order?
A: You can return an item within 7 days of receiving it, provided it's unworn, unwashed, and in original packaging.
Q: How do I receive a refund?
A: If your return is approved, we will issue the refund to your original payment method within 5–7 working days.
Q: Can I get refunded through the same payment method?
A: Yes, refunds are always issued via the original payment method (bank transfer, card, etc.). For Cash on Delivery, we’ll arrange a bank transfer or voucher.
Q: Can the delivery country be different than the country of purchase?
A: Currently, we only ship within Pakistan. For international orders, please contact our support team.
Q: How can I return an item?
A: Contact us with your order number, and we’ll guide you through the return process. You’ll need to send the item back via courier.
Q: Will I receive the same product I see in the pictures?
A: Yes, all our product images are actual photos of the items. Slight variations in color may occur due to lighting or screen settings.
Q: Will you restock items that are out of stock?
A: Yes, we regularly restock popular products. You can sign up for restock notifications on the product page.
Orders and Returns
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via SMS or email, so you can monitor the delivery.
Q: How long does delivery take, and what are the costs?
A: Delivery takes 2–5 working days. Charges range from PKR 200 to PKR 300, depending on your city.
Q: Which browser works best for your site?
A: For the best experience, use Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Q: How do I subscribe to the newsletter?
A: Scroll to the bottom of our homepage, enter your email in the subscription box, and click “Subscribe.” You’ll start receiving updates, offers, and new arrivals.
